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The manufacturing location for this product is flextronics.This site is an oem manufacturing site.Therefore, bd corporate headquarters in (b)(4) has been listed and the (b)(4) fda registration number has been used for the manufacture report number.Date of event: unknown.The date received by manufacturer has been used for this field.Device expiration date: unknown.Device manufacture date: unknown.A device evaluation is anticipated but has not yet begun.Upon completion of the investigation, a supplemental report will be filed.
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The following fields were updated due to additional information: d10: device available for evalution?yes.D10: returned to manufacturer on: 21-dec-2022 h6: investigation summary 5 samples received and photos are attached which verify that lids are missing.Investigation completed by supplier and response received.According to the dhr review process, the result showed there were no issues reported like missing lids during the manufacturing process for the lot number (2293954) reported under this customer complaint.A review of the ncmr¿s was performed; the result showed one issue reported for missing lids for the same part number throughout the last twelve months.According with this investigation and based on the evidence provided, it can be noticed the following: ¿ five lids are missing from the package.¿ from the lot number provided 2293954, it¿s confirmed that this product was manufactured by flex on october 20, 2022.According with the collected information, this issue could potentially be related to the manufacturing process, however, with lot number provided and information from the label placed in the inner lap of the box, in the weighing history data it¿s indicated that the box reported was packaged with the correct amount of product.Additionally, the variables that could generate this failure mode such as handling, transportation, storage or partial sales from distributor are unknown.Additional information is required to discard issue was generated by distributor facility since partial sells and controls to handle remaining material is unknown, therefore, the likelihood of sending boxes with incomplete quantity exist.In addition, current manufacturing controls were reviewed and the ability to detect these types of problems (missing lids) with the installed weighing system was confirmed.As part of this investigation, a review of customer complaint records was performed; according to the cc¿s records, no additional complaints were received through the last twelve months for the same part number and issue.Based on the information provided, this issue could potentially be related to the manufacturing process since there could have been a process omission by the operator, however, in order to determine the root cause, more evidence is required since there is a possibility of non-controlled handling of product by distributor.The current process controls were verified and confirmed as capable to detect missing lids, acceptable records were found for the lot number and box label reported under this complaint.
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