Date implanted: not applicable as the iol was not implanted.Date explanted: not applicable as the iol was not implanted.(b)(4).Attempts were made to contact the customer account requesting additional information regarding complaint however, to date no response has been received.Device evaluation: product evaluation could not be performed since, at the time of this investigation, the product had not been received.It was indicated the iol was discarded.Therefore, the reported issue could not be verified, and product quality deficiency could not be determined.Manufacturing records review: the manufacturing records for the product were reviewed, the product was manufactured and released according to specification.No nc/er was found as part of the manufacturing record review.Historical data analysis: a search revealed that no other complaints have been received for this production order (po) number.Conclusion: based on the investigation results, there is no indication of a product malfunction or product quality deficiency.The reported issue was not verified.All pertinent information available to johnson & johnson surgical vision, inc.Has been submitted.
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It was reported when inserting into the patient's operative eye, the pre-loaded intraocular lens (iol) was damaged as haptic was broken.There was no patient injury however, the incision was enlarged.Another lens with the same model and diopter size was used to complete the procedure.Iol was not available for return as it was discarded.No further information is available.
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