The device was returned to olympus for evaluation and the customer's allegation was confirmed.The device evaluation found the watertightness of the insertion tube was not maintained due to external factors, the insertion tube was discolored, there were wrinkles in the insertion tube, there was a stain on the image guide bundle, the curved rubber adhesive part was missing, the control unit was cracked, and the light guide rod was cracked and burr.In addition, the suction port, the eyepiece, the grip, the light guide connector, and the scope cylinder were all scratched.The investigation is ongoing and follow up with the user facility is currently being performed.
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This report is being supplemented to provide additional information based on the legal manufacturer's final investigation.A review of the device history record found no deviations that could have caused or contributed to the reported issue.It has been over 19 years since the subject device was manufactured.Based on the results of the investigation, it could not be determined if the fallen insertion tube was caused by stress, handling, or other issues.Therefore, the root cause could not be identified.Olympus will continue to monitor field performance for this device.
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