The event occurred in the us.It was reported that the rotaflow console displayed the error message ¿head error¿.No patient involvement has been reported.No harm to any person has been reported.A getinge service technician in the national repair center checked the affected rotaflow console (serial#(b)(6)) according to factory specifications.The technician was unable to reproduce the reported "head error".As stated by the getinge field service technician the "head error" happened when the customer would take out the set from drive head while the drive was still running.The batterypack ni-cd 24v 132wh (rfc) (article number 701017188) has been replaced as part of the service.The device is working as intended and is back in use.Based on these investigation results the reported failure "head error" could not be confirmed.However, the following most possible root cause could be determined for the head error: the head error follows the sig error.When the ultrasonic cream is applied (due to the sig error) to the flow bubble sensor and the disposable is moved close to the rota flow drive, the magnets in the centrifugal pump interfere with the sensors in the rota flow drive.This error can be overwritten by restarting the rota flow console.If the rpm / lpm is set to zero and the drive as well as the inserted centrifugal pump is shaken this causes magnetic uncoupling of the centrifugal pump and thus leads to the head error.This error can be overwritten by restarting the rota flow console.The review of the non-conformities was performed on 2022-12-15 and during the period of 2014-12-01 to 2022-12-15 does not show any non-conformity in regard to the reported product and failure.There is no indication that manufacturing issues occurred during this time, thus production related influences are unlikely.The rotaflow console in question was produced in 2014-12-01.In order to avoid reoccurrence of the reported failure, the customer will be informed by the getinge sales and service unit (ssu) to follow the chapter in the instruction for use heart-lung support system rotaflow system| 4.4 | en | 15.Chapter 4.1.3: switch off the rotaflow console on/off switch before connecting the rotaflow drive to or disconnecting it from the rotaflow console.Otherwise the rotaflow console may be damaged.Chapter 2.2.2: do not remove the disposable during the application.The occurrence rate was calculated for the reported issue and it was determined that this is not a systemic issue.Therefore, no remedial action is required.The occurrence rate related to the reported issue is currently being monitored as part of maquet cardiopulmonary¿ s trending program and additional investigations or corrections will be implemented in case of adverse trending.
|