As the user reported that he was out of new test strips to measure with, a replacement of dario's strips and control solution were sent to the user to further investigate this issue.In a follow-up phone call to the user, the user stated that she tested her bg level with the new cartridge of strips and the readings were within range.Therefore, the high bg readings are not due to a meter issue.There is not enough information regarding the old strips to investigate.Therefore, no resolution is available.
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On (b)(6), the user contacted dario to report high blood glucose (bg) readings.The user reported that from the 2nd to the 5th of november he tested his bg level using the dario meter which gave him readings of: 424 mg/dl, 431 mg/dl, 433 mg/dl, 460 mg/dl, 468 mg/dl, and 487 mg/dl.Due to these high readings, on (b)(6), the user went to the urgent care and the hospital where his bg level was tested with the hospital's meter and was found to read 140 mg/dl.
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