Age, weight, ethnicity: information unknown/ not provided.Per regulation eu 2016/679 (general data protection regulation), patient identifiers were not collected or recorded and therefore are not available.If implanted, give date: not applicable, as lens was not implanted.If explanted, give date: not applicable, as lens was not implanted.First name/last name: unknown/not provided.Email address: unknown/not provided.Initial reporter telephone number: (b)(6).The device was not returned for evaluation.Therefore, a failure analysis of the complaint device cannot be completed.A review of the device history record, complaint trending, and risk documentation for this device will be performed.Upon completion of the review, if there is any further relevant information a supplemental medwatch will be filed.Attempts were made to obtain the missing information as well as additional information regarding the complaint; however, to date, no definitive response has been received.All pertinent information available to johnson & johnson surgical vision, inc.Has been submitted.
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Section d9: device available for evaluation: yes section d9: returned to manufacturer on: 4 jan, 2023.Section h3: device evaluated by manufacturer: yes.Device evaluation: the complaint smartload was received inside of the original smartload tray.The original lens was received loose inside of the original folding carton.Visual inspection under magnification revealed that the complaint smartload was received with the cartridge tip and cartridge cracked.The smartload assembly was inspected and no issues that could contribute to or cause the observed issues could be identified.Visual inspection under magnification revealed no issues with the lens.The complaint issue of cartridge tip cracked/damaged was identified during product evaluation; however, based on the complaint investigation results the complaint issue could not be confirmed to be related to the manufacturing or design process.Therefore, there is no indication of a product deficiency or product malfunction.Conclusion: as a result of the investigation, there is no indication of a product quality deficiency.Section h6: component codes; 4742 (inserter) all pertinent information available to johnson & johnson surgical vision, inc.Has been submitted.
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