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We checked the returned unit and confirmed that the ccd module distorted image.Based on the result, we concluded that it was caused due to the excessive force applied on the ccd module.In addition, we confirmed that the ccd driver pcb fluid damage, the lg cable connector fluid damage, the light guide fiber bundle (lcb) broken, the insertion flexible tube (ift) buckled, the light guide cable buckled, the lg cable connector corroded, the balloon feeder socket deformed, the remote control buttons cut, the distal body worn out, the warning/caution label worn out, the us connector body defective, the operation channel resistance, and the us probe eus image no scanline; however, they are not the main cause, and/or irrelevant to the alleged complaint.Based on the technical report "hr-rpt-0586 (image failure)" and/or the risk analysis results, it was evaluated to submit mdr.
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