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The returned product was subjected to a detailed technical analysis and the corresponding product release documentation was reviewed to establish whether a deviation from the manufacturing process could be the cause for this event.The affected instrument was returned with a 4f terumo radifocus introducer sheath located about 550 mm proximal to the distal end of the stabilizer shaft.The introducer sheath is severely deformed, particularly at its distal end.Also, the stabilizer shaft is severely deformed, particularly about 550 mm proximal to its distal end.The distal end of the retractable shaft is located about 130 mm proximal to the proximal radiopaque marker, indicating that the retractable shaft has been retracted too far into the stabilizer shaft.Outside of the deformed zones the shaft diameters comply with the specification.Review of the product release documentation confirmed that the device in question was manufactured according to specifications and successfully passed all in-process controls as well as the final inspection.Based on the conducted investigations of the device being subject to this complaint, no material or manufacturing related root cause could be determined.The most probable root cause for the complaint event is related to the handling, i.E.Retracting the outer shaft too far.This caused a wrinkling/compression of both the stabilizer shaft and the introducer sheath and consequently led to the reported withdrawal difficulties.It should be noted that the ifu advises the user not to continue to turn the wheel after the stent has been fully deployed to avoid withdrawal difficulties.
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