(b)(4).On the event date (b)(6) 2020.Customer returned pump for an alleged high blood glucoses.Unable to perform stop current, run current, self test, off no power, a21 error test, rewind, basic occlusion, occlusion, prime/a33, excessive no delivery test and displacement test due to blank display.Unit received with blank display due to severe corroded battery tube.Unable to download pump history file due to blank display.Try to download the pump by using test case.Insulin pump history successfully downloaded.However, a47 alarms found on the history file which caused corrupted data.Unable to confirm the reported event date/button error alarm due to the corrupted data.Unit was cut/open and inspected no moisture damage or component damage found inside the insulin pump.The test p-cap/reservoir does lock into place.The following were noted during visual inspection: no cosmetic damage found.Confirmed blank display due to corroded battery tube.Medtronic, inc.(medtronic) is submitting this report to comply with 21 c.F.R.Part 803, the medical device reporting regulation.This report is based upon information obtained by medtronic, which the company may not have been able to fully investigate or verify prior to the date the report was required by the fda.Medtronic has made reasonable efforts to obtain more complete information in the time allotted and has provided as much information as is available to the company as of the submission date this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employees caused or contributed to the event described in the report.In particular, this report does not constitute an admission by anyone that the product described in this report has any "defects" or has "malfunctioned".These words are included in the fda 3500a form and are fixed items for selection created by the fda, to categorize the type of event solely for the purpose of reporting pursuant to part 803.Medtronic objects to the use of these words and others like it because of the lack of definition and the connotations implied by these terms.This statement should be included with any information or report disclosed to the public under the freedom of information act.
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