The device was returned to olympus for evaluation and the customer's allegation was confirmed.The device evaluation found the bending angle was insufficient due to the elongation of the angle wire.There was dirt on the operation part that was difficult to remove.The angle lever did not operate smoothly due to damage to the operation part.The curved rubber adhesive part was missing.The operation part, the curved rubber, the switch 1, the grip, the up/down plate, the video connector, the light guide connector, the light guide cover glass surface, and the video connector were all scratched.The investigation is ongoing.A supplemental report will be submitted upon completion of the investigation.
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This report is being supplemented to provide additional information based on the legal manufacturer's final investigation.A review of the device history record found no deviations that could have caused or contributed to the reported issue.It has been over 7 years since the subject device was manufactured.Based on the results of the investigation, a definitive root cause could not be established.The suggested phenomenon was presumed to have been due to the defect of image sensor unit, failure of internal board of video connector, or the system.Olympus will continue to monitor field performance for this device.
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