A review of the device history record traceable to the reported lot number indicates that the product was processed and released according to the product¿s acceptance criteria.The 25+ga (gauge) pak was visually inspected.The pos 3 identification (id) tab was broken off on the pinch plate of the cassette that interfaces with the console.This observed damage will result in the customer's experience.Inspection of the pinch plate indicates the tab likely broke off at some point, however, we were unable to isolate when and where the break occurred.We were able to replicate the customer's experience.During fa/x function, fluid (instead of air) flowed to the infusion cannula line.There was no fluid from the low-pressure air source (lpas) port of the cassette to the infusion cannula line.Console safety checks are established to detect and prevent the reported cassette from being used by the customer.The root cause of the customer's complaint could not be conclusively determine when and where the broken id tab on the pinch plate occurred.No corrective action is required at this time, based on our current tracking, there are no adverse trends for this reported complaint and lot.In-process controls are established to ensure each final assembled pak is verified that all required tests have been performed and all acceptance criteria are met prior to release.Quality assurance has reviewed this complaint and will continue to monitor data for evidence of adverse trending and take further action, as appropriate.The manufacturer internal reference number is: (b)(4).
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