Model Number M6 |
Device Problems
Therapy Delivered to Incorrect Body Area (1508); Detachment of Device or Device Component (2907)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 12/14/2022 |
Event Type
malfunction
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Manufacturer Narrative
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Customer contacted service because they were not able to treat using the fixed collimator assembly (fca) because the laser alignment check failed.The field service engineer (fse) found the fca was mounted with one screw and three were missing.The fse replaced the housing and system is functioning.Investigation is in progress.
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Event Description
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Customer contacted service because they were not able to treat using the fixed collimator assembly (fca) because the laser alignment check failed.
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Manufacturer Narrative
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Customer contacted service because they were not able to treat using the fixed collimator assembly (fca) because the laser alignment check failed.The field service engineer (fse) found the fca was mounted with one screw and three were missing.The fse replaced the housing and system is functioning.This is a known hardware issue that occurs over time.This is an instance where the screws that hold the fca in place came loose due to incorrect screw length and improper screw engagement.The fca housing was replaced and system is functioning.In conclusion, investigation determined no patient impact.Customer only used fca for qa testing.
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Search Alerts/Recalls
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