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Device evaluated by mfr: product will not be returning; therefore, this report is based solely on the information provided by the customer.The lot number of the device in question has not been provided to tidi/posey products.For this reason, the device history record of the affected lot cannot be reviewed.The product manager of this device was made aware of this complaint, and she confirmed that there was no vinyl material change for this device since 2011.A review of the complaint database did not reveal any similar events against this device in the past five years.As a result, it appears that this complaint was an isolated event.The customer provided information that there was an unknown spill under the mat causing it to slip when stepped on.The warning section of the application instructions states to inform resident and staff to take care when stepping on or off the cushion to avoid tripping.Follow your facility¿s procedures for cleaning spills in patient care areas.Do not place floor cushions on or around damp or wet areas.Clean spills on, around or under floor cushions.Liquids under floor cushions may cause a slip and fall accident.Additional information received from the customer stating that the department where the issue was identified has a patient population which does commonly have spills of liquids or bodily fluids on the floor (they have a large dementia/behavioral patient population), and they are a high user of the floor mats due to their fall risk patients.There is a note written on the application instructions stating, due to the random possibility of falls, the posey company makes no guarantee, express or implied, that the user is protected from hip trauma.At this time there is no evidence that a manufacturing non-conformity contributed to the reported complaint, and the instructions for use (ifu) were reviewed and determined to provide adequate instructions and warnings for the safe and effective use of the device.Therefore, no corrective or preventive actions are necessary.All complaints are trended on a monthly bases.As part of this monthly review, any excursion above the control limits for this failure mode will be assessed, documented and acted upon as warranted.Manufacturer reference file #(b)(4).Product not returned.
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