No device was returned, and no additional information has been provided by the customer.A review of the complaint database shows no previous a0393 record from the customer.The investigation is still in progress.However, if additional information becomes available, this report will be supplemented accordingly.In general, the end-user is required to inspect the device for defects, check the function of all devices and have alternate equipment prior to use.
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This report is being supplemented to provide additional information based on the legal manufacturer's investigation.A review of the device history record found no deviations that could have caused or contributed to the reported issue.Based on the results of the investigation, the root cause of the cable damage was likely wear and tear, in combination with improper handling.Olympus will continue to monitor field performance for this device.
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