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Surgical pattie was not returned for evaluation; however, photos were provided: dhr - there is no indication that the production process may have contributed to this complaint.All test results passed procedural specifications.Failure analysis - product was not returned for failure analysis, but a picture was provided for the investigation.The picture appears to depict the separation of one of the patties strings but does not appear to show any defects with the reported failure of the detectable x-ray.Therefore the complaint condition could not be confirmed.Root cause - the root cause is undetermined and was unable to be confirmed in the complaint evaluation.Proper finished goods testing was performed prior to release.Product was not received for analysis and the investigation could not confirm the complaint.Pictures were provided for the investigation but do not appear to confirm the failure of "detectable tab easily removed".The picture shows the separation of one of the patties strings but not the detectable x-ray.A device history record (dhr) review and trending were performed as part of the evaluation.A corrective action was previously implemented for preventative actions to minimize "string issues." at this time, no adverse trend was identified.
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Surgical patties were returned for evaluation: dhr - there is no indication that the production process may have contributed to this complaint.All test results passed procedural specifications.Failure analysis - complaint sample received, and complaint confirmed: 1/2 x 1/2 patties presenting with x-ray which easily peels off.During production, x-ray material is ultrasonically welded to cottonoid material to create a pattie.On the hybrid machines, 10 patties are made into a stack and inspected by an operator.The operator visually verifies proper weld of the x-ray to the pattie.Every 100 cards the operator also does a full inspection on a pattie including pull test and physical peel of x-ray.The operator did not properly inspect the card resulting in a poorly welded stack of patties being passed.The operators listed in the traveler will be retrained to the inspection procedure.The traveler was reviewed, and the recorded machine settings were found to meet specifications.All calibrations were current and met spec.The machine was reviewed in its current state and all product was found acceptable.No presence of peeling x-ray found in current production.Root cause - the root cause is undetermined and was unable to be confirmed in the complaint evaluation.Product was received for analysis and the investigation could confirm the complaint.Per the failure analyst: the operator did not properly inspect the card resulting in a poorly welded stack of patties being passed.The operators listed in the traveler will be retrained to the inspection procedure.
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Updated fields: updated fields: d4, g3, g6, h2, h3, h6, h10.Complaint sample was returned for evaluation: dhr - there is no indication that the production process may have contributed to this complaint.All test results passed procedural specifications.Failure analysis - complaint sample received, and complaint confirmed: 1/2 x 1/2 patties presenting with x-ray which easily peels off.During production, x-ray material is ultrasonically welded to cottonoid material to create a pattie.On the hybrid machines, 10 patties are made into a stack and inspected by an operator.The operator visually verifies proper weld of the x-ray to the pattie.Every 100 cards the operator also does a full inspection on a pattie including pull test and physical peel of x-ray.The operator did not properly inspect the card resulting in a poorly welded stack of patties being passed.The operators listed in the traveler will be retrained to the inspection procedure.Therefore, the complaint condition could be confirmed.Root cause - per the complaint background, ¿blue strips were falling off and easy to remove¿.The root cause is undetermined and was unable to be confirmed in the complaint evaluation.Possible root cause(s): environmental conditions (excessive humidity), insufficient x-ray elevator pressure, improper welding parameters, or operator error.Per the failure analyst - the operator did not properly inspect the card resulting in a poorly welded stack of patties being passed.The operators listed in the traveler will be retrained to the inspection procedure.Based on a retrospective review of surgical pattie complaints, received over the past 6 months (i.E.- october 2022 thru march 2023), a capa (corrective and preventive action) has been opened to formally investigate the negative trend of failures identified.As stated in the root cause analysis: ¿blue strips were falling off and easy to remove¿, the root cause is undetermined.Based on the dhr review that was conducted, confirming that all inspection and test steps were completed and documented appropriately by the operator, it is concluded that the operator executed the process in compliance with the documented process and procedures.¿ the statement that the operator did not properly inspect the card resulting in a poorly welded stack of patties being passed was a conclusion drawn by the failure analyst based on their opinion, however not supported by the investigation facts.¿ following this review, the conclusion statements for mfg#301433403830-2023-00007 submitted on march 28, 2023 was not substantiated with documentary evidence and is being updated to reflect the above information.
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