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The customer reported to olympus that during preparation for use it was discovered that switch 1, 2, and 3 did not work properly; the switch spontaneously freezes and releases.They also reported the nozzle was blocked.The intended procedure was a diagnostic dilatation and it was successfully completed with the same device.The subject device was sent back to olympus for evaluation.During inspection and testing yellowish/brown foreign material was found blocking the nozzle due to insufficient cleaning.This report is being submitted for the malfunction found during evaluation.
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The customer¿s complaint of switches not functioning was confirmed due to a damaged switch circuit board.The customer¿s complaint of the switch spontaneously freezing, and releasing was not confirmed.During inspection and testing the following was also found: due to damage on the channel tube the air and water flow is weak, the objective lens was chipped due to a shock caused by dropping and knocking the endoscope to a hard surface/object, damage to the bending cover due to insufficient cleaning, the bending section cover is dirty due to insufficient cleaning, the connecting tube has a dent/scratch/wrinkle, due to physical stress the forceps channel is shaved, the light/right angulation control knob and upward/downward angulation control knob are discolored due to chemical stress during reprocessing, the suction cylinder was scraped with a cleaning brush, the ig protector has a cut due to physical stress.The grip, scope cover, universal cord, scope connector, protector of the universal cord, and switch box have scratches due to physical stress.Due to wear the angle wire does not meet the standard value in all directions.Due to deformation of bending tube, the neutral position of angle knob is out of the specified position.Due to deformation of nozzle, water removal ability does not meet the standard value.The control unit, scope connector, and electrical connector have corrosion due to water leakage.The investigation is ongoing; therefore, the root cause of the reported event cannot be determined at this time.However, if additional information becomes available this report will be supplemented accordingly.
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This report is being supplemented to provide additional information received from the customer and the results of the investigation.See b5 for the additional information from the customer.A review of the device history record found no deviations that could have caused or contributed to the reported issue.There was no indication that the event was caused by a misuse or that the event was related to design of the device.Repair history was reviewed and no issues were found related to the reported event.The device was not repaired within the last year.Although the defects found during evaluation were confirmed, the foreign material in the nozzle could not be specified and there was no physical damage where the foreign material was found.The foreign material likely remained due to a reprocessing deviation from the indication for use (ifu); however, a definitive root cause of the foreign material in the nozzle could not be identified.The customer may be able to reduce and prevent occurrence of the event by handling device in accordance with the following ifu : precleaning the endoscope and flushing the air/water channel with water and air.If additional information becomes available at a later date, this report will be supplemented.Olympus will continue to monitor the field performance of this device.
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