|
This mdr was generated under protocol(b)(4) , as a result of warning letter cms# (b)(4).A device history record (dhr) review was conducted for another lot # which indicated the lot # that was provided is likely a typographical error as the customer communication references a lot number that was not found; there are no lots that begin with ft related to the product in question.There were no instances of rework, nonconformities, or discrepancies noted that were relevant to the complainant's issue.A product sample was received for evaluation.Visual and functional testing were performed.Physical condition of sample received one device was received; based on information provided by the complainant, the device was confirmed to have been built in southington.The product was subject to a leak test after being inflated with air the test exhibited a leak originating from the middle of the posterior side of the cuff when in situ.Magnification showed that there was a tiny hole (i.E., a pinhole) in the cuff that could not be seen by the unaided eye.Customer complaint was confirmed.Based on these findings, it is not possible to determine the root cause with confidence.Actions taken to mitigate the reported: no additional corrective action is planned at this time.Any feedback received from customers is truly valued.Complaint information will continue to be monitored and assessed for trends, which could lead to further corrections or corrective actions being deemed necessary.Product is accepted based on meeting specification requirements.If any nonconformance's are found during process, the product is isolated, non-conformed and immediate corrections are taken.Inspections and tests are conducted by trained operators through 100 percent screening inspection before shipment.
|