Dear fda staff: i am part of the philips respironics cpap and bi-level pap medical device recall effort.I owned a respironics system one bipap machine.Philips notified me in (b)(6) 2021 to immediately stop using the machine due to potential issues with the gaskets and seals degrading.My confirmation code number with philips is (b)(4).My system one serial number is s/n: (b)(4) since my machine is no longer serviceable by philips, i was informed in october 2022 that the most i would see would be a check in the amount of (b)(6).I was then instructed to ship the medical device back to philips.The medical device was shipped via fedex with tracking number (b)(4) on 10/31/2022.The medical device was received by philips on 11/04/2022.On (b)(6) 2023 i contacted philips regarding the (b)(6) check and asked when i should expect it to be sent to me.The customer rep indicated i should receive a phone call from philips.I never received a return phone call as to the status of this issue.As of 1/24/2023 i have not received any follow-up information as to when philips intends to send out the settlement check.I would like to know when philips intends to send the settlement check out for this medical device recall?.
|