Lot Number VH164967LL |
Device Problem
Flare or Flash (2942)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 12/27/2022 |
Event Type
malfunction
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Manufacturer Narrative
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Udi: (b)(4).The initial reporter is located outside the u.S.And therefore this information is not provided due to country privacy laws.Legal manufacturer: hcs horten - strandpromenaden 45 norway horten vestfold, n-3191.Ge healthcare's investigation is on-going at this time.
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Event Description
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The customer reported the vscan extend battery needed to be replaced.A ge healthcare service engineer went onsite and while replacing the vscan extend lithium-ion phone battery the battery smoldered and caught fire.Due to the self-extinguishing materials the fire did not spread.No injury occurred.
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Manufacturer Narrative
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Gehc's investigation has completed.The device was obtained and analyzed, and the service engineer involved was interviewed as part of the investigation.Additionally, historical product data was reviewed to determine frequency and no similar incidents have occurred within the past three years.It has been concluded that the service engineer improperly serviced the vscan extend while at the customer site and punctured a charged battery causing the fire.The vscan extend was replaced to correct the issue.The risk analysis concluded the level is afap and all mitigations are effective.No further action will be taken at this time.
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Search Alerts/Recalls
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