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Date of event: unknown, not provided, but the best estimate date is between sep 29, 2021 and jun 1, 2022.Device evaluation: the product testing could not be performed as the product was not returned for evaluation (device not available for return).The reported complaint cannot be confirmed.Manufacturing record review: the manufacturing records for the device were reviewed and the product was manufactured and released according to specification.The search in complaint history revealed that three additional complaints for this production order number have been received; however, the complaint issues reported were not related and based on the completed investigations, no escalation was required.Conclusion: as a result of the investigation there is no indication of a product quality deficiency, and the reported issue could not be confirmed.Attempts were made to obtain the missing information; however, the information was not provided.All pertinent information available to johnson & johnson surgical vision, inc.Has been submitted.
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