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Date of event: unknown, not provided, but the best estimate date is between sep 14, 2022 and jan 11, 2023.Device evaluation: the product testing could not be performed as the product was not returned for evaluation.The reported complaint cannot be confirmed.Manufacturing record review: the manufacturing records review was performed, and no nonconformity report was found as part of this manufacturing records review.The product was manufactured and released according to specifications.A search in complaint system revealed one additional complaint was received for this production order number.The complaint issues reported were not related and therefore, no escalations was required.Conclusion: as a result of the investigation there is no indication of a product quality deficiency, and the reported issue could not be verified.Attempts have been made to obtain missing information; however, to date, the information has not been provided.All pertinent information available to johnson and johnson surgical vision, inc.Has been submitted.
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