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The device is not being sent back thus a proper device analysis could not be completed nor the reported issue confirmed.It was mentioned by the customer that there was no damage noted during preparation for use indicating a product quality issue did not contribute to the reported issues.It was also stated that the customer is using a alcon monarch iol inserter to implant iols.Our lenses are intended to be implanted using r28 inserter and z28 cartridge.Thus, the lens was used off label.Based on the information provided, the risk assessment for the lucia product and based on our experience and other complaints that have already been resolved we have determined that the following factor may have cause or contributed to the iol tilting is but is not limited to: loading strategy.Lens placement technique.Accessory device support.Poor handling during folding and inserting.Risk assessment has been reviewed within the technical file for hydrophobic lens.Risk assessment identifies decentration/ tilting of the iol inside the eye to potentially because by improper handling during surgery, imperfect surgical procedure.This is seen as a normal event that may result in additional surgery because of impaired vision.This is considered as a serious severity of damage that may result in injury or disability which requires surgical intervention.The likelihood of occurrence is estimated to be remote.The resulting risk is deemed acceptable.The device history records were reviewed and there were no non-conformities or deviations noted during the manufacturing of the lens that would have caused or contributed to the nature of this complaint.Additionally, our lenses are 100% inspected before they leave our manufacturing site.Therefore, we are confident that the lens was processed per standard operating procedures and inspections and met all criteria for release.
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