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Blank fields on this form indicate the information is unknown or unavailable.Initial reporter occupation: perioperative supply chain manager.Device evaluated by mfr: device has been returned and preliminary evaluation has been performed, however, our investigation is ongoing and device evaluation summary will be included in our follow up report once our investigation has been completed.This report includes information known at this time.A follow up report will be submitted should additional relevant information become available.This report is required by the fda under 21 cfr part 803.This report is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement made in it is intended to be an admission that any cook device is defective or malfunctioned; that a death or serious injury occurred; or that any cook device caused or contributed to; or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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As reported, a universa soft ureteral stent was damaged.A universa firm ureteral stent set (per device packaging returned with the device) was received 24jan2023 with a small section of the stent missing.There were no adverse effects to the patient reported.Additional information has been requested regarding the patient and the event.At the time of this report, no further information has been provided.
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Event description as reported, a universa soft ureteral stent was damaged.A universa firm ureteral stent set (per device packaging returned with the device) was received 24jan2023 with a small section of the stent missing.Multiple requests for additional information regarding the incident, such as the patient/procedural outcome, were sent to the customer.No reply was received despite due diligence on cook¿s part.There were no adverse effects to the patient reported.Investigation ¿ evaluation reviews of documentation including the complaint history, device history record (dhr), quality control procedures, specifications, and instructions for use (ifu), as well as a visual inspection of the returned device were conducted during the investigation.One device was returned in an open package with label.Upon inspection the stent was highly discolored and had some encrustation.A small section of the stent also was noted to be missing from the proximal end.Additionally, a document-based investigation evaluation was performed.A review of the device master record (dmr) concluded that sufficient inspection activities are in place to identify this failure mode prior to distribution.A review of the dhr for the reported complaint device lot revealed no recorded non-conformances relevant to the failure mode.A complaint database search did not identify any other complaints associated with the reported device lot.Based on the available information, cook has concluded that there is no evidence suggesting nonconforming product exists either in house or in field.Cook also reviewed product labeling.The product ifu, [t_uss_rev5] ¿universa soft ureteral stents and stent sets¿ contains the following information related to the reported failure mode.¿precautions¿do not force components during removal or replacement.Carefully remove the components if any resistance is encountered¿ ¿potential adverse events¿encrustation¿ ¿how supplied¿ upon removal from package, inspect the product to ensure no damage has occurred.¿ based on the information provided, inspection of the returned device, and the results of the investigation, the cause of the break was not able to be determined.The appropriate personnel have been notified.Cook will continue to monitor for similar complaints.Per the risk assessment no further action is required.This report is required by the fda under 21 cfr part 803 and is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement contained herein is intended to be an admission that any cook device is defective or malfunctioned, that a death or serious injury occurred, nor that any cook device caused, contributed to, or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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