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This complaint investigation was closed based on the device not received, therefore the reported failure mode was not confirmed.In the event that the device is received, the complaint will be reopened and the investigation will be updated with new results.Alleged failure: peek eyelet broken.Probable root cause: design: inadequate raw material selection for eyelet anchor, design geometry too sensitive to withstand clinical impaction loads, and eyelet/inserter interface not designed to maintain proper assembly.Process: eyelet anchor or inserter shaft not manufactured to specification, incorrect material used during manufacturing, and -eyelet anchor and inserter not assembled to specification.Application: excessive force or leveraging of the anchor against the bone, user fully seats eyelet anchor onto inserter which eliminates interference fit, and inadequate assessment of bone quality, pilot hole not prepared.The reported failure mode will be monitored for future reoccurrence.
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