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The customer reported that a patient sample with a positive antibody screening test showed completely negative results with the panel cells of biotestcell-i11 when tested on tango infinity.The customer did not yet return a sample of the allegedly defective product biotestcell-i11 for investigational testing and also not the specimen that had caused the negative test result.But she announced the shipment of the material.While waiting for the material the customer announced to return, our quality control laboratory tested their retention sample of the supposedly defective lot with controls, known antibodies (anti-e, anti-fya and anti-s) and donor samples on tango infinity.All positive and negative reactions were correct.We did not observe any false negative reaction.A review of the batch record documentation showed no irregularities which might have negatively affected the quality of the allegedly defective lot.Data files of the affected tango infinity instrument have been requested but not yet provided for investigation.
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The customer reported that a patient sample with a positive antibody screening test showed completely negative results with the panel cells of biotestcell-i11 when tested on tango infinity.The customer did not provide a product sample of the complained product for investigational testing but provided the patient sample that had caused the false negative result.Therefore, our quality control laboratory tested their retention sample of the supposedly defective lot with three known antibodies (anti-e, anti-s and anti-fya), positive and negative control and donor samples on tango infinity.All positive and negative reactions were correct.We did not observe any false positive reaction.A review of the batch record documentation showed no irregularities which might have negatively affected the quality of the allegedly defective lot.At the time our qc lab received the patient sample for investigation, the supposedly defective biotestcell-i11 lot was already expired.Therefore, our quality control laboratory tested the patient sample provided by the customer with the current lot of biotestcell-i11 (lot #9304011-00) on tango infinity.The reactions were clearly negative.The patient sample was also tested using the ih-card ahg anti-igg.Again, all reactions were negative.Furthermore, the patient sample was tested in the tube test.Here, all three screening tests yielded positive reactions with enzyme (bromelin) and in the test with an incubation for 30 minutes at 2-8°c.In the enzyme test, the auto control was also positive, while it was negative in the test with an incubation at 2 to 8°c.Additional tests regarding other specific antibodies were not possible because the patient sample was then depleted.Based on the investigation the complaint was classified as confirmed - epp (expected product performance).There is no indication of any malfunction of the affected tango infinity.A product sample of the affected lot of biotestcell-i11 has not been returned by the customer and was thus not available for investigation and the retention sample reacted as expected.The patient sample showed completely negative results on tango infinity, but positive results in the tube test with enzyme and in the tube test with an incubation at 2 to 8°c.A specific antibody could not be identified because the patient sample was used up.The root cause of the positive antibody screening test at the customer's site and the description of the customer that the patient sample was still cross-reacting with some of the units during crossmatching, remained unknown.
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