A complaint was received on 02/03/2023 reporting hole in pack.The sample was not returned for evaluation.The reported issue could not be confirmed.Potential root cause has been identified but are not limited to the following: mishandling of the pack during transit or at some point prior to use.The pouch was snagged on the tables during the manufacturing process.Mishandling of the product during the placement of the tray within shipping case.Mishandling of the product during retrieval of the product from the customer's storage, location or during the set-up process.Corrective action: this incident was reviewed with the production supervisors.Preventive action: weekly inspections are being performed by maintenance to inspect all manufacturing surfaces for potential hazards to outer packaging.Complaint trends are being monitored to verify effectiveness of action taken.This investigation is complete at this time.No further information is available at this time.We will provide follow-up report if additional information becomes available.
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