Model Number 795231 |
Device Problem
Unintended System Motion (1430)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 02/09/2023 |
Event Type
malfunction
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Event Description
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A customer reported the swivel mechanism of their epiq cvx ultrasound system¿s control panel did not lock properly while transporting the unit.The failure occurred outside of clinical use and no patient or user was harmed as a result of the issue.Return of the suspect defective part is anticipated.Evaluation of the defective part will be included in a follow up report upon its return and investigation completion.
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Manufacturer Narrative
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A philips service engineer replaced the articulation arm solenoid stator to repair the system.The suspect monitor arm assembly was not able to be returned to philips for evaluation.Therefore, no failure or root cause analysis of the part could be performed.However, the ultrasound system has been returned to service with a replacement monitor arm with no similar issues reported.
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Manufacturer Narrative
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A philips service engineer replaced the articulation arm solenoid stator to repair the system.The suspect monitor arm assembly was not able to be returned to philips for evaluation.Therefore, no failure or root cause analysis of the part could be performed.However, the ultrasound system has been returned to service with a replacement monitor arm with no similar issues reported.
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Manufacturer Narrative
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An addendum report is being submitted to provide the date received by manufacturer with the philips¿ become aware date.The information is in the g3 field.
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Search Alerts/Recalls
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