One opened probe was received, without a tip protector, in a tray with other items, for the report.The sample was visually inspected and found to be nonconforming with orange/brownish foreign material on the port face and in the port.The sample was then functionally tested for actuation, aspiration and cut.The sample was found to be conforming for aspiration and cut and nonconforming for actuation.The probe was disassembled and the components inspected.Excessive wear observed on inner cutter when compared to the degree of wear based on continuous actuation of the probe visual standard photos.Gouge marks observed at several locations along the inner cutter.The sample was retested for actuation with the probe driver and was able to actuate.The initial actuation test failed due to an interference within the probe and once the interference (needle assembly) was removed the probe was able to actuate.A review of the device history record traceable to the lot number obtained from the device¿s radiofrequency identification (rfid) tag, indicates that the reported product was processed and released according to the reported product¿s acceptance criteria.The complaint evaluation does not confirm the probe had aspiration and cut failures.The evaluation confirms the probe had an actuation failure, which can be perceived as vitrectomy did not achieve adequate mechanical efficiency.The cut and aspiration functions of the probe were conforming, however, the observed actuation failure could have caused the probe to not cut and the cutter to stay in the port of the needle long enough to obstruct aspiration flow at the time the reported event was observed.The root cause for the actuation failure as well as foreign material observed is due to the excessive surgical use of the probe.The vitrectomy portion of the procedure is typically less than 20 minutes and it appears that the probe has experienced a use much greater than this typical timeframe.The excess usage of the probe will wear and damage the inner cutter such that the cutter function becomes poor, bent, or does not function at all.The reported cut and aspiration failures were not confirmed, and it appears that the observed actuation failure was due to excessive use of the probe by the user; therefore, no specific action with regard to this complaint was taken by the manufacturing site.All probes are 100% visually inspected and tested for actuation, aspiration, and cut during manufacturing.Any non-conformances found are removed from the lot and scrapped.Complaints are reviewed and monitored at regular intervals for any significant adverse trends.No adverse trends have been observed associated with the reported product and event.No further actions are required.The manufacturer internal reference number is: (b)(4).
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