The company representative, did not confirm nor replicate the reported ¿irrigation issues¿.However, when examining the system, the representative noticed, that the ¿tray arm¿ was nonconforming.The tray arm was subsequently, replaced to address this issue.The system was tested and found to meet product specifications.A non-conformance based review of the serial number was performed and did not reveal, any potential contributing factors to the reported complaint.A manufacturing device history record (dhr) review was performed, prior to product release to ensure that the product was manufactured in compliance with the device master record.Based on the assessment, the product met release criteria.A review for complaints reported against this serial number was performed.No similar complaints were reported for the product serial under investigation.The system was found to exhibit no functional problems.Therefore, the root cause of the reported ¿irrigation issue and unspecified sm¿ remains inconclusive.The root cause of the reported ¿tray arm issue¿ is attributed to the nonconforming tray arm assembly.Manufacturer will continue to monitor data for evidence of adverse trending and take further action, as appropriate.The manufacturer internal reference number is: (b)(4).
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