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The device was returned to olympus for evaluation and the customer's allegation was confirmed.The device evaluation found damage to the image guide bundle, a chip of the adhesive of the coating on the bending portion of the device, cracks on the control unit and light guide rod, burrs on the control unit and light guide rod, and scratches on the eyepiece, control unit, grip, up/down plate, angulation lever, up/down angulation lock lever, universal cord, light guide connector, and light guide cover glass.The investigation is ongoing.A supplemental report will be submitted upon completion of the investigation.
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