|
Investigation into this complaint included a customer data review, customer file review, quality data review, and a complaint history review.The results of the investigation are summarized as follows: product/system/instrument evaluation service history review vp2000 serial number (sn) (b)(6), was installed at a customer site in houston, texas, usa.A review of all service tickets for this instrument system was performed to identify any additional tickets that were related to evidence of leaking from the rinse tank.This review only identified current complaint ticket under investigation.Customer data review: activity text provided in the elevated complaint ticket were reviewed.Customer reported seeing wet surface under the instrument on the countertop during protocol run.Customer determined leak coming from below the rinse tank.The customer was wearing ppe and cleaned the wet spots on the countertop and under cabinet floor.Customer stopped using the instrument.The fse concluded the leak came from loose tubing and the rinse tank assembly was replaced.No exposure or injury related to the leak were reported.Quality data review: capa / non-conformance review: a search of non-conformance (nc) and capa (nc/capa) records was performed for instances related to the abbott vp 2000¿ processor base list number (ln) 02j11 and vp2000 rinse tank assy part number (pn) 30-144140.The query for all existing nonconformance / capa records for the abbott vp 2000¿ processor (base ln 021j11) and the rinse tank assy (pn 30-144140) did not identify any related records associated with the reported issue under investigation.Complaint history review: a complaint search was performed to identify past complaint tickets for any instances of a potential reportable event (pre) involving a leak of the abbott vp 2000¿ processor (based list number (ln) 02j11) rinse tank assy (part number (pn) 30-144140).Complaint history review did not identify any additional related complaints.Based on the results of the investigation, no product deficiency was identified for the vys vp2000, 117v, ln 02j11-01, sn (b)(6).
|