Investigation summary: no samples were returned therefore the investigation was performed based on the photos provided.The customer returned twenty-six photos of the 31gx6mm bd shelf carton.The customer reported torn boxes, missing lot number and lot not in position.The photos were examined, and it was observed that several shelf cartons were crushed and torn, the lot number, expiration date and the manufacturer date was also missing on a few of the boxes as well an overlapping/misalignment of the lot number, expiration date and the manufacturer date.The reported issue was observed and based on trend analysis no further action is required at this time.Complaints received for this device and reported condition will continue to be tracked and trended.If samples are received in the future the complaint will be reopened for further investigation.
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