| Model Number |
N/A |
| Medical Device Problem Codes |
Poor Quality Image (1408); No Apparent Adverse Event (3189)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
03/02/2023
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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It was reported the customer's sr8 is having issues with images being grainy and/or noisy.He feels the crystals on the probe have been damaged.
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Additional Manufacturer Narrative
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The date of event was not provided by the complainant/reporter, the date reflected in this report is the date bd became aware of the event.The device has not been received by the manufacturer for evaluation.A history review of serial number (b)(4) showed no other similar product complaint(s) from this serial number.
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Additional Manufacturer Narrative
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H11: section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.The date of event was not provided by the complainant/reporter, the date reflected in this report is the date bd became aware of the event.The following were reviewed as part of this investigation: patient severity, applicable previous investigation(s), sample (if available), applicable fmea documents, labeling, and applicable manufacture records.Based on a review of this information, the following was concluded: the device was returned to the service facility for evaluation.During evaluation, the reported issue of sr8 is having issues with images being grainy and/or noisy was unconfirmed.The sr8 displays a clear image that is consistent with a 9770500 with attached 32mm system.The root cause of the reported failure is inconclusive as the reported issue could not be reproduced during evaluation.H3 other text : evaluation findings are in section h11.
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Event or Problem Description
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It was reported the customer's sr8 is having issues with images being grainy and/or noisy.He feels the crystals on the probe have been damaged.
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Search Alerts/Recalls
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