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Date of event: unknown; requested but not provided.The best estimate date is between (b)(6) 2022 and (b)(6) 2023.Device evaluation: the device was not returned at the manufacturing site; therefore, product testing could not be performed, and the customer¿s reported complaint could not be verified.Manufacturing record review: the manufacturing records for the product were reviewed.The product was manufactured and released according to specification.A search of complaints related to product was performed.The search revealed that no similar complaints.Conclusion: as a result of the investigation there is no indication of a product quality deficiency, and the reported issue could not be confirmed.Multiple attempts have been made to obtain additional information regarding the event and to obtain suspect product for evaluation; however, to date, no response has been received.All pertinent information available to johnson & johnson surgical vision, inc.Has been submitted.
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It was reported patient had cataract surgery in the left eye.Post operatively there was a refractive surprise and the lens was explanted.The plan was to implant a johnson & johnson lens (different model, zxr00, different diopter of 28.5).An unplanned vitrectomy was required and a three piece lens was implanted instead of the planned zxr00.
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