Upon receipt at our quality assurance laboratory, this device was thoroughly analyzed.Visual analysis identified that the device was returned with the inner cutting piece in the unit.Outer and inner pieces straight with no kinks and no issues.The outer piece cutting window was broken and missing top part.Outer and inner piece connector were in good physical condition; no work order was assigned to this case.It is likely that the versacut blade was damaged, therefore, the reported allegation is confirmed.The component damaged could have affected the device performance and its integrity leading to the event experienced by the customer.According to the device instructions for use (ifu), there is no objective evidence that indicates user did not properly handle / use device, the complaint is not against the ifu.Since an expected or random component failure was identified without any design or manufacturing issue, the conclusion code of cause traced to component failure is selected for the complaint.
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