A non-conformance based review of the batch/lot/serial number was performed and did not reveal any potential contributing factors to the reported complaint.A manufacturing device history record (dhr) review was performed prior to product release to ensure that the product was manufactured in compliance with the device master record.Based on the assessment, the product met release criteria.A review for complaints reported against this lot/batch/serial number was performed.No similar complaints were reported for the product lot/batch/serial under investigation.The product under investigation is not a serviceable device.Therefore, a service record review was not performed.A visual assessment of the returned sample revealed no visual nonconformities.The returned sample was connected to a calibrated vision system.The handpiece tuned successfully and completed a five minute burn-in test with the system set at 100% ultrasonic and torsional power.Customer reported that their generated system message handpiece test failed], inconsistent power delivery and failed to work.No functional problem was found with the returned handpiece during testing at itc; therefore, the customer reported event was not able to be confirmed.The returned handpiece was found to functionally exhibit no problems; therefore, the root cause of the reported event is inconclusive.Through investigation of this complaint, it has been determined that this handpiece functionally exhibited no issues.Therefore, no corrective actions will be pursued at this time.Quality assurance has reviewed this complaint and will continue to monitor data for evidence of adverse trending and take further action, as appropriate.At a minimum, this will include completing reviews of complaint class report levels on a monthly basis by the product team.
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