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The product was returned to pentax medical for repair.Our technician checked the returned unit and confirmed that the nozzle gluing missing.Based on the result, we concluded that it was caused due to the physical damage applied on the nozzle gluing.In addition, we the technician confirmed that the remote control button(2) cracked, the distal body melted, the bending rubber gluing poor finish, the bending rubber discolored, and the angle wire grinding; however, these defects are not the main cause, and/or irrelevant to the alleged complaint.As a result of confirming the detail as gfe, we have received the following information.Unable to determine if the nozzles glue had fallen out into the patient or during reprocessing.The customer only complaint of ""for preventative maintenance"".Based on the technical report ""hr-rpt-0585(nozzle)"" and/or the risk analysis results, it was evaluated to submit mdr.
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