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Updated fields: b1, b4, d9, g3, g6, h2, h3, h6(type of investigation, investigation findings, component, investigation conclusions), h10.A getinge field service engineer (fse) was dispatched to evaluate the iabp unit and was able to reproduce the reported "noise" issue but was unable to reproduce the reported "a/av error" issue.The "a/av error" reported by the customer is not displayed.The noise is caused by a loose screw, which caused vibrations.The screw was tightened and it stopped making noise.No malfunction detected, everything is correct.The fse completed all safety, functionality, and calibration checks and all tests passed to factory specifications.The iabp was then released to the customer and cleared for clinical service.
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