As the customer did not retain the finished goods lot number, deviation history report (dhr) and lot history could not be reviewed.No physical sample has been returned for evaluation, therefore, the condition of the product could not be verified.A review of the reported pak's bill of materials (bom) shows each unit should include (1pk) kn7317- sponge,gauze,16ply,xry,4x4,10s.A review of the deviation history report could not be reviewed as the customer did not retain the affected lot information.However, a different complaint record for a sister pak for the same customer shows there was a temporary deviation applied on the unavailable kn7317- sponge,gauze,16ply,xry,4x4,10s to be substituted with available alternative menon25430- sponge,gauze,16ply,xry,4x4.A review of the sap where-used parts list could not be reviewed as the customer did not retain the affected lot information.One recommendation is that the customer contact their account manager about placing the sponge gauze in a glassine bag in their paks.Doing this would help prevent the potential spread of lint from the gauze and the transfer of lint from other products onto the gauze.Additionally, the account manager can work with the houston sales admin team for suggestions on low-lint products.The root cause of the customer's complaint could not be established conclusively as a sample has not been received.Without a sample, it is not possible to isolate the root cause.Manufacturing records were not able to be reviewed as the customer did not retain the affected lot information.No action will be pursued at this time for this occurrence.All lots are verified that all required inspections have been performed and all acceptance criteria are met prior to release.Based on current tracking, there are no adverse trends for this reported complaint.Quality assurance has reviewed this complaint and will continue to monitor data for evidence of adverse trending.The manufacturer internal reference number is: (b)(4).
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