The product was returned to pentax medical for repair.Our technician checked the returned unit and confirmed that the ccd module with drive pcb shadow in image.Based on the result, we concluded that it was caused due to the moisture condensation in the ccd module with drive pcb.In addition, our technician confirmed that the u/d knob broken, the remote control buttons cracked, the insertion flexible tube crushed, the bending rubber leak, the remote control buttons leak, the bending rubber cut, and the ccd module with drive pcb pixels; however, these defects are not the main cause, and/or irrelevant to the alleged complaint.Based on the technical report "hr-rpt-0586(image failure)" and/or the risk analysis results, it was evaluated to submit mdr.
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