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An evaluation of the returned device could not confirm the customer allegation ¿distal end was damaged¿.There were few additional findings.Due to damage on switch, water tightness was lost.Due to wear of forceps elevator lever, up/down knob could not be locked securely.Discoloration was noted in the following parts- air/water cylinder, suction cylinder, scope connector cover, control unit, grip, switch box and right/left knob.Due to a cut on heat shrinking tube of forceps elevator lever, expected insulation capacity could not be obtained.Scope connector and electrical connector had corrosion due to water leakage.Plate has corrosion due to water leakage.Due to damage on bending section cover, insulation resistance value at distal end does not meet the standard value.Due to wear of angle wire, the play of up/down knob was out of the standard value.Due to wear of angle wire, the play of right/left knob was out of the standard value.The distal end cover had a burn.Connecting tube had a scratch.Universal cord was deformed.The investigation is ongoing.A supplemental will be submitted on completion of investigation or if any additional information is available.
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This report is being supplemented to provide additional information based on the legal manufacturer's final investigation.A review of the device history record found no deviations that could have caused or contributed to the reported issue.Based on the results of the investigation, the root cause of the reported event is unable to be determined.However, the cause of the event is likely due to insufficient or inadequate reprocessing.Olympus will continue to monitor field performance for this device.
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