It was reported the pump cartridge is still full.Patient reports that they changed cartridge, successfully primed tubing and thought everything was working fine.States they did put in fresh batteries and pump did say it was running.Pump never gave any alarms alerts and patient did not see any blockages in tubing.However, today when patient went to change cartridge, it was still full.Patient reports feeling more shortness of breath during past 2 days but is feeling fine now.
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Other, other text: additional information is provided for h.2 and h.6.No product was returned.The investigation determined the most probable cause for the symptoms is due to improper programming of the pump, however this cannot be confirmed as no product was returned for investigation.If the product is returned this complaint will be reopened for further investigation.No serial number was provided; therefore, a history record review could not be conducted.
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