The family member of a patient using v-go reported that the patient experienced two v-go's fall off during use.It was reported that the patient may have bumped the device or placed it in a bad spot.The patient was new to the product and in the learning process of use.It was reported that product samples are available for return to the manufacturer for evaluation, however to date, the devices have not been received.
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Device evaluation: two devices were received and evaluated for the device fell off event complaint.All device functions were tested, and no issue was observed.Due to the used condition of the foam pad, the original adhesion properties could not be verified.The complaint for these devices could not be confirmed.
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