Device evaluated, visual inspection performed and found scratched keypad, cracked battery door and right plunger case.Unable to view event history log due to blank screen with constant alarm.The reported issue was duplicated found blank screen with constant alarm at power up.Found cracked battery door, but there was no cracks or damage to the bottom case.The cause of the reported issue was due to incomplete update process by customer.Impact, customer damaged.Product is beyond a year from manufacture date and there was no indication of a manufacturing defect during the investigation, so a review was not performed.Service history review identified this device has not been in for service previously.
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