Additional information d9, h3, h6 and h10: the device was received for evaluation.Functional testing was performed and did not identify any issues related to the customer reported condition.The device was found to be within specification.The low audio was determined to be a result of the device's audio setting being set to low, not a device malfunction.A service history review was performed and revealed that the device has no previous service events; therefore, servicing did not cause or contribute to the reported event.The reported condition was not verified.Should additional relevant information become available, a supplemental report will be submitted.
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