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A request for patient demographics and patient outcome was requested.However, no additional information was received.Device evaluation: the system was not evaluated by a field service engineer (fse), a clinical specialist or area service manager (asm), personnel were not dispatched to customer site, or no record of a service visit is recorded for this incident.Manufacturing record review: the manufacturing records for the device were reviewed.There were no discrepancies or non-conformance experienced during manufacturing.The system and its components met all specifications prior to being released.Conclusion: as a result of the investigation there is no indication of a product quality deficiency and the reported issue could not be verified.All pertinent information available to johnson & johnson surgical vision, inc has been submitted.
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