The device was received for evaluation.Evaluation included a visual assessment as well as functional testing.A service history review was performed and revealed that the device has no previous service events; therefore, servicing did not cause or contribute to the reported event.During evaluation, the device had a reduced audio level.The cause was identified to be the detached speaker.The rear case requires replacement to address this issue.Should additional relevant information become available, a supplemental report will be submitted.
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