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Not applicable, as there was no patient contact.If implanted, give date: not applicable, as there was no patient contact.If explanted, give date: not applicable, as there was no patient contact.Device evaluation: the device was not returned at the manufacturing site; therefore, product testing could not be performed, and the customer¿s reported complaint could not be verified.Manufacturing record review: the manufacturing records for the product were reviewed.The product was manufactured and released according to specification.A search of complaints related to this production order (po) was performed.The search revealed that no similar complaints for this production order number has been received.Conclusion: as a result of the investigation there is no indication of a product quality deficiency, and the reported issue could not be confirmed.Attempts were made to obtain the missing information; however, no additional information has been received.All pertinent information available to johnson & johnson surgical vision, inc.Has been submitted.
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The product was received for evaluation.Additional information: section d9: device available for evaluation? yes section d9: date returned to manufacturer: apr 26, 2023 section h3: evaluated by manufacturer: yes device evaluation: visual inspection under magnification revealed that the complaint handpiece was received with the lens stuck inside of the cartridge and overridden by the plunger rod.The lead haptic was also unfolded, in a way consistent with an overridden lens.The handpiece was disassembled and the assembly was inspected, no issues that could cause or contribute to the complaint or observed issues were identified.The lens was removed from the cartridge and cleaned, revealing no issues.The complaint issue was not confirmed.The other observed issues during the product evaluation could not be confirmed to be related to a manufacturing or design issue.Conclusion: based on the complaint investigation results, the product was released within specifications and a relationship between the device and the reported incident could not be determined.There is no indication of a product deficiency or product malfunction could be identified.All pertinent information available to johnson & johnson surgical vision, inc.Has been submitted.
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