The mentioned system was shipped from motion concepts to medbloc (motion concepts usa importer/distributor), as per dealer requirements, on 13-jan-2023 and then was sold to numotion, grand chute, wi on 25-jan-2023.After the incident, the end-user was moved to his old wheelchair until the repair was completed on the alleged wheelchair.Dan girard, an invacare representative, went to the end-user's home on (b)(6) 2023, to evaluate the system.During his visit, they determined that the root cause of the issue was not related to motion concepts system, but was due to a non-calibrated sip and puff controller, which was controlling the drive feature on the wheelchair.The sip and puff was a third part manufactured product, and the dealer (numotion) installed the product to the motion concepts wheelchair without calibrating the controller as per the end-user requirements.Dan girard during his visit calibrated the sip and puff controller to the personalized breaths of the end-user and also installed a gyro to the system for having more drive control on the wheelchair.The invacare representative also mentioned that he tested the wheelchair after calibration and confirmed that the wheelchair was driving as required and is currently in proper set-up.He also confirmed that the end-user doesn't intend on pursuing this issue as the issue was resolved.The incident occurred was not due to motion concepts system malfunction but, as a personal injury was involved, motion concepts consider this incident to be reportable.
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On (b)(6) 2023, motion concepts lp was notified by medbloc inc., that one of the dealers in usa (numotion, grand chute, wi) informed them of an incident that was related to a motion concepts wheelchair.They notified that the end-user was driving his wheelchair through the bedroom doorway in his house, when the chair kept turning even after giving 'straight' command.This made the chair and the door jam, taking the bottom hinge off the frame and damaging the molding.The end-user eventually broke his arm during the incident.The chair was equipped with sip and puff, which was installed by the dealer and had programmed 3 speed latching.The dealer also reported that they had issues regarding the sip and puff while delivering the system and was fixed as the sip & puff straw was jammed in the tube.The dealer also confirmed that the end-user has 10-15 years of experience of driving the sip and puff systems and was a good driver.
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