Other text: h6: event methods, evaluation, and conclusion codes: updated.No product sample was received; therefore, visual and functional testing could not be performed.The investigation determined the most probable cause of the reported issue was a programming issue, but the reported issue could not be confirmed.The product's history records were reviewed and there were no non-conformances nor service-related issues that would have resulted in the reported complaint.If the product is returned, the manufacturer will reopen this complaint for further investigation.
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